0203 326 9160

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Safety, Quality, Compliance

Quality every step of the way

You are putting your trust in us and the clinicians we work with – we take this seriously and embed quality in every step of your journey.

  1. We will only offer treatment to you if we are confident we can help. Some people will need a level of care we can’t safely provide in an outpatient setting. We will let you know this and advise on alternative providers.
  2. We only work with clinicians who go through a rigorous selection process. This includes DBS checks, references, and assurance of professional body membership. Each clinician undergoes an annual declaration process to certify their ongoing ability to deliver care.
  3. Every patient is given the opportunity to let us know how we did – we value this feedback and use it to improve.

What is Clinical Governance?

Clinical Governance is the name for the process of assuring the quality of healthcare services. All our partners are responsible for all aspects of the treatment that they deliver, including Clinical Governance. They delegate information gathering and monitoring to our central Clinical Governance committee, which feeds the results back to individual clinicians.

The Clinical Governance committee meets monthly to review all performance data, surveys and other forms of feedback to ensure we deliver a safe and appropriate service, and to look at how our clinicians can improve and develop their services further.

Data Protection

Your personal data is treated with the highest levels of security and protection, from how we handle and transfer it, to where it is stored. We are registered for data protection with the Information Commissioner’s Office and have fully implemented GDPR.


If you are unhappy with the service you receive, please call us on 0203 761 7027 and we will address the issue immediately. More information about complaints can be found on our FAQs page.

Regulatory bodies

All our clinicians are accredited or members of the following governing bodies – this means they are accountable to rules and stipulations identified as key to clinical governance and will have to undergo an annual declaration process.

BABCP - British Association for Behavioural & Cognitive Psychotherapies BACP - British Association for Counselling & Psychotherapy British Psychoanalytic Council The British Psychological Society GMC - General Medical Council HCPC - Health & Care Professions Council RC PSYCH - Royal College of Psychiatrists The Severnside Institute for Psychotherapy UKAP - The UK ADHD Partnership UKCP - UK Council for Psychotherapy

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